Customer Support Technician
Austin, TX
Full Time
Mid Level
Yotta Energy is the leading-edge solar storage solution. We simplify solar energy storage
using decentralized, panel-level storage and optimize energy efficiency with intelligent
software. Through our flagship product, SolarLEAF™, we’ve pioneered a modular
storage solution with smart thermal regulation that seamlessly integrates behind each
photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike
fixed storage centers, SolarLEAF™ allows you to expand the development of solar +
storage microgrids in minutes.
We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you.
Responsibilities:
using decentralized, panel-level storage and optimize energy efficiency with intelligent
software. Through our flagship product, SolarLEAF™, we’ve pioneered a modular
storage solution with smart thermal regulation that seamlessly integrates behind each
photovoltaic (PV) panel while maximizing the life and performance of the battery. Unlike
fixed storage centers, SolarLEAF™ allows you to expand the development of solar +
storage microgrids in minutes.
We are looking to add a Customer Support Technician to our team. If you are great at what you do, enjoy working in a startup environment, and are passionate about maintaining a workspace, we would like to hear from you.
Responsibilities:
- Front-line support helping our installers and distribution partners solve technical problems via email, phone, text and chat
- Document received cases and close/follow up in a timely manner
- Coordinate with application engineering for escalations and/or OEM partner involvement
- Create and maintain the support knowledge base and corporate website FAQ
- Continuously learn about current and future product offerings
- Develop and deliver monthly case pareto reports to product engineering to improve current and future designs
- 10+ years of experience in customer support or equivalent in a direct customer facing role
- English required, plus a conversational level of Spanish (verbal and written)
- Exemplary interpersonal skills internal and external
- Solid understanding of electrical systems both three phase and single phase
- Ability to read and understand electrical drawings
- Familiar with the NFPA NEC Code requirements for PV systems
- Solid understanding of microinverter systems
- NABCEP certified or an apprentice electrician a plus
- Familiar with Microsoft products and the Microsoft Teams environment
- Ability to take ownership and responsibility in a fast-paced, fun, and exciting new start-up environment
Perks of Working at Yotta Energy
- Competitive compensation
- Medical, dental, vision, and life insurance plans
- Generous vacation package
- Working at a high-growth company in Austin, TX
- Having ownership in game-changing product that’s helping with climate change
Equal Employment Opportunity
Yotta Energy is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
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